Mobile App Solutions
Support • Updates • Maintenance
Support • Updates • Maintenance
ProStartNova
Emergency: +855 70 968 120
We believe privacy should be clear, not complicated. Here's how we handle your data with care and transparency.
Last updated: March 15, 2025
When you use our mobile app support services, we collect certain information to provide better assistance and improve your experience. We're straightforward about what we gather and why.
We don't collect personal information from your apps unless it's directly related to the technical support you've requested. Your app's user data stays separate from our support systems.
Every piece of information serves a specific purpose in delivering quality support for your mobile applications. We don't use your data for unrelated marketing or sell it to third parties.
Our team reviews data only when actively working on your support requests. We maintain strict internal access controls and regularly audit who can view client information.
Protecting your information isn't just policy - it's fundamental to our business. We implement multiple layers of security because your trust matters more than convenience.
All data transmissions use industry-standard TLS encryption. Our servers are hosted in secure facilities with 24/7 monitoring and regular security audits. We maintain separate environments for development and production, ensuring your live data never appears in test systems.
Access to client information requires multi-factor authentication and is limited to team members directly involved in your support case. We log all data access and regularly review these logs for unusual activity.
Our backup systems encrypt data both in transit and at rest. We test our recovery procedures quarterly to ensure we can restore your information quickly if needed. However, we also recommend maintaining your own backups as an additional safeguard.
You maintain control over your personal information throughout our relationship. These aren't just legal requirements - they're practical tools for managing your privacy.
Request a complete copy of all information we have about you and your apps. We'll provide it in a readable format within 7 business days.
Update or fix any incorrect details in your account or support records. Changes take effect immediately in our active systems.
Request complete removal of your information from our systems. We'll confirm deletion within 14 days, though some records may need to remain for legal compliance.
Restrict how we use your data while maintaining essential support services. We'll mark your account accordingly and respect these limitations.
To exercise any of these rights, simply contact our support team with your request. We don't charge fees for reasonable requests and will walk you through the process.
We keep your information within our organization whenever possible. However, some situations require careful sharing with trusted partners who help us deliver better support.
All third-party partners sign strict data protection agreements and undergo security reviews. We never share your information for their marketing purposes or allow them to use it for unrelated services.
If your apps serve users in other countries, some data may transfer internationally for technical support purposes. We ensure adequate protection through contractual safeguards and compliance with international privacy frameworks.
We don't keep your information forever. Our retention schedule balances your privacy with practical support needs and legal requirements in Cambodia.
When we delete your data, it's permanently removed from all our systems including backups. We use secure deletion methods that make recovery impossible. You'll receive confirmation once the process completes.
Our support portal uses essential cookies to function properly and optional ones to improve your experience. We don't use invasive tracking or behavioral advertising networks.
Essential cookies remember your login status and support ticket preferences. These are necessary for the service to work and can't be disabled. Session cookies automatically expire when you close your browser.
Analytics cookies help us understand which support resources are most helpful and where users encounter problems. These are optional and you can disable them in your browser settings without affecting functionality.
We don't use third-party advertising cookies or social media tracking pixels. Our focus stays on providing technical support, not collecting behavioral data for marketing purposes.
Privacy practices evolve as technology and regulations change. When we update this policy, we'll notify you clearly and explain what's different.
Minor clarifications or additions appear here with an updated date. Major changes affecting how we collect or use your data will trigger email notifications to all active clients at least 30 days before taking effect.
You can always find the current version of this policy on our website. We also maintain an archive of previous versions so you can track changes over time. If you disagree with significant updates, you can request data deletion before they take effect.
We're here to address any privacy questions you have about our mobile app support services. Real people review every inquiry and respond with practical answers.
Our privacy team typically responds within 2 business days and can assist in both English and Khmer.