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Cookie & Tracking Policy

Understanding how ProStartNova uses cookies and tracking technologies to enhance your mobile app support experience

What type of cookie information are you looking for?
Essential Cookies
Learn about cookies required for basic website functionality and mobile app support services
Analytics & Performance
Understand how we track website performance and user interaction patterns
Browser Settings
Get step-by-step instructions for managing cookies in your specific browser
1

What Are Cookies and How We Use Them

Cookies are small text files stored on your device when you visit prostartnova.com. Think of them as digital sticky notes that help us remember your preferences and improve your experience with our mobile app support services.

We use cookies to understand how developers and business owners interact with our website, which helps us provide better support for mobile app updates and maintenance. This isn't about collecting personal secrets – it's about making sure our support portal works smoothly when you need help with your mobile applications.

Most cookies we use expire when you close your browser, while others may stay for up to two years to remember your preferences for future visits.

2

Types of Tracking We Use

Essential Cookies
These keep our support portal functioning. Without them, you couldn't submit app support requests or access your client dashboard. They're automatically activated and can't be disabled.
Analytics Cookies
We track which support articles are most helpful and where users encounter difficulties. This helps us improve our mobile app troubleshooting guides and support resources.
Performance Cookies
These monitor page loading times and identify technical issues that might interfere with accessing our app support services, especially important for urgent mobile app problems.
Preference Cookies
Remember your preferred app categories, programming languages, and support topics so we can show relevant information faster during your visits.
3

How Tracking Enhances Your Experience

When you visit our support documentation for the third time looking for React Native troubleshooting tips, cookies help us prioritize that content. If you frequently check iOS update compatibility guides, we'll make sure those resources load quickly.

For mobile app developers working on tight deadlines, this means faster access to critical support information. We've noticed developers often return to specific troubleshooting guides during major app updates, so our tracking helps surface those resources more efficiently.

Analytics also reveal common problems across different app frameworks. When multiple clients face similar iOS or Android deployment issues, we can create targeted support content and proactive alerts.

4

Managing Your Cookie Preferences

You control cookie settings through your browser, though disabling certain cookies might limit access to some support features. Here's how different browsers handle cookie management:

Chrome
Settings → Privacy → Cookies → Manage cookies and site data
Firefox
Options → Privacy → Cookies and Site Data → Manage Data
Safari
Preferences → Privacy → Manage Website Data
Edge
Settings → Cookies → Manage and delete cookies

Blocking analytics cookies won't prevent you from accessing support documentation, but it might make finding relevant information slower since we can't personalize content based on your previous visits.

5

Data Retention and Your Control

Most tracking data gets automatically deleted after 26 months. Session cookies disappear when you close your browser, while preference cookies stick around longer to remember your settings between visits.

You can request deletion of your tracking data at any time by contacting our support team. We'll process these requests within 30 days, though you'll need to reset any customized support portal preferences.

Essential cookies for core website functionality can't be disabled without breaking the support portal, but all other tracking can be controlled through browser settings or by contacting us directly.

6

Updates to This Policy

We review this cookie policy annually and update it when we add new tracking technologies or change how we handle data. Any significant changes get announced through email notifications to active support portal users.

Minor updates, like clarifications or formatting improvements, happen without notification. The last major revision was completed in January 2025 to align with current privacy standards for mobile app support services.

If you have questions about specific cookies or tracking technologies used on prostartnova.com, our technical support team can provide detailed explanations of what data gets collected and why.

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Address:
GWV6+285, Krong Pursat
Cambodia

Phone:
+855 70 968 120

Email:
support@prostartnova.com

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We collect browsing data to enhance your mobile app experience and provide personalized technical support. Your privacy matters - you control how we track your preferences. Read Policy