Mobile App Support That Actually Works

We keep your apps running smoothly while you focus on growing your business

Your mobile app is more than just code — it's your business lifeline. We've spent years perfecting support systems that prevent downtime, fix issues fast, and keep your users happy. No technical jargon, just reliable solutions.

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Emergency Bug Fixes

When your app breaks, every minute counts. Our emergency response team tackles critical issues within hours, not days. We've handled everything from payment gateway failures to complete app crashes.

  • 24/7 emergency response
  • Critical fixes within 4 hours
  • Real-time status updates
  • Post-fix stability monitoring

Regular Updates & Maintenance

Apps need consistent care to stay relevant. We handle OS compatibility updates, security patches, and feature improvements so your app stays current without you worrying about technical details.

  • Monthly maintenance cycles
  • OS compatibility updates
  • Security patch implementation
  • Performance optimization

Performance Optimization

Slow apps lose users fast. We analyze your app's performance, identify bottlenecks, and implement improvements that make a real difference in user experience and retention rates.

  • Load time improvements
  • Memory usage optimization
  • Battery efficiency enhancement
  • Crash prevention measures

Security & Compliance

Data breaches destroy trust and business. Our security specialists implement robust protection measures and ensure your app meets current compliance standards for your industry.

  • Security vulnerability scanning
  • Data encryption updates
  • Compliance monitoring
  • Privacy policy alignment

How We Handle Your App Support

A systematic approach that's worked for over 200 apps since 2022

1

Initial Assessment

We thoroughly analyze your app's current state, identify potential issues, and create a customized support plan that fits your specific needs and budget.

2

Proactive Monitoring

Our monitoring systems track your app's performance 24/7, catching issues before they affect users. You'll get alerts and reports automatically.

3

Quick Response

When issues arise, our team responds immediately. Critical problems get fixed within hours, while routine updates follow scheduled maintenance windows.

4

Continuous Improvement

Each month, we review performance data and user feedback to suggest improvements that enhance your app's functionality and user satisfaction.

Mobile app development and support workspace showing multiple devices and testing environments

The People Behind Your App Support

Real developers who understand both technology and business needs. Each team member brings years of experience fixing problems and building solutions that last.

Khaing Thura Aung, Senior Mobile Developer

Khaing Thura Aung

Senior Mobile Developer

Specializes in iOS and Android performance optimization. Khaing has resolved over 500 critical app issues and leads our emergency response team with expertise in React Native and Flutter.

Daw Thiri Maung, Technical Support Manager

Daw Thiri Maung

Technical Support Manager

Manages client communications and ensures every support request gets proper attention. Thiri's background in both development and customer service bridges the gap between technical solutions and business needs.

Ma Sandi Lwin, Security Specialist

Ma Sandi Lwin

Security Specialist

Focuses on app security and compliance requirements. Sandi conducts security audits, implements protection measures, and ensures apps meet international data protection standards.

Why Choose ProStartNova

We've been supporting mobile apps in Cambodia since 2020. Here's what sets our approach apart from generic tech support services.

Local Market Understanding

We understand Cambodia's unique mobile landscape, network conditions, and user behaviors that affect app performance.

Clear Communication

No confusing technical language. We explain issues and solutions in plain English so you always know what's happening.

Reliable Response Times

Emergency issues get attention within 4 hours. Routine updates follow predictable schedules you can count on.

Transparent Reporting

Monthly reports show exactly what we've done, what problems we've prevented, and how your app is performing.